Privacy Policy

1. Information We Collect

As an electrical and security contracting service operating across Victoria, Australia, we collect personal information necessary to deliver our installation, maintenance, and support services.

The types of information we may collect include:

• Contact details such as your full name, property or business address, email address, and phone numbers.
• Site details relevant to electrical systems, security design, quotes, and service delivery.
• Billing and payment information required to process transactions and invoices.
• Records of communication when you contact us via website forms, email, or telephone.

2. How Information Is Used

We collect and use your information primarily to provide prompt, reliable, and compliant electrical and security contractor services. Specifically, your data is used to:

• Prepare quotes, schedule site assessments, and complete contracted work.
• Issue tax invoices, process payments, and maintain accounting records.
• Communicate project updates, maintenance schedules, and warranty details.
• Respond to inquiries, emergency service calls, and support requests.
• Comply with relevant Victorian safety, electrical, and legal standards.

3. Storage and Security

We take reasonable technical, physical, and administrative measures to safeguard your personal information against loss, unauthorized access, misuse, or disclosure.

Digital records are stored securely with password controls and trusted cloud service providers. Physical records, where applicable, are kept in restricted-access facilities. While we maintain practical safeguards, internet transmissions and electronic storage methods cannot be guaranteed as completely secure.

4. Cookies and Analytics

Our website may use cookies and standard web analytics tools to understand visitor behavior and improve user experience.

Cookies are small text files placed on your browser to help us analyze site traffic and remember preferences. You can configure your browser to block or remove cookies, though some website features may not function as intended.

5. Third-Party Service Providers

To provide our services, Sempra Energy may share relevant information with trusted service partners, including IT hosts, payment processors, accounting platforms, and certified sub-contractors or suppliers when required to complete site work.

Website enquiries are processed by FormSubmit and forwarded to our email inbox. This includes the name, email address, optional phone number, project location, selected service and message you submit. FormSubmit retains form submissions for up to 30 days. You may contact us directly by phone or email instead. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Access and Correction

You have the right to request access to the personal information Sempra Energy holds about you, and to ask for updates if details are inaccurate, incomplete, or out of date.

To request access or request updates to your records, please contact us using the details below. We will respond within a reasonable timeframe.

7. Changes to This Policy

Sempra Energy may update this Privacy Policy from time to time to reflect changes in our operational practices, regulatory updates, or business operations. Revisions will be published on this page with an updated revision date.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how your personal information is handled by Sempra Energy, please reach out to us:

Sempra Energy
Electrical & Security Contractor — Victoria, Australia
Email: info@sempraenergy.com.au